Driven by recent global events, digital transformation is the need of the hour. The fragility of existing value chains is out in the open, demonstrating their susceptibility to disruptions when faced with an unforeseen event. Organizations have witnessed a seismic shift in their workflow since the pandemic, which prompted entire businesses to go remote almost overnight. This is exactly where the Now platform, powered by ServiceNow, comes into play. The platform has supported digital transformation for roughly 7 thousand consumers across all significant industries. By enabling businesses to connect digital workflows across the board, delivering customer-grade experiences at scale, and empowering innovators to drive business outcomes, the platform is all set to change the face of business operations.
What is ServiceNow? And how Does it Work?
ServiceNow is a cloud-based automated business software that helps large enterprises increase operational efficiency by providing Software as Service (SaaS)
The effectiveness of this method is primarily reliant on five essential characteristics of ServiceNow that may significantly impact a business’s outcome. Below are a few things to keep in mind during ServiceNow implementation to ensure the best outcome.
Best Practices
The ServiceNow community has created an implementation process that businesses adopt based on their business processes. Organizations may utilize this standardized strategy for ServiceNow deployment to prevent mistakes, overcome difficulties, make changes without affecting business, and execute organizational transformation with ease.
IT Accessibility
ServiceNow services promoted employee-IT department communication and eliminated the feeling of “non-availability” of IT help. It has been made feasible through several communication routes, which enables the employee to quickly find an answer to his challenge or send the plea to the appropriate expert. Employees can use a chatbot, an employee knowledge base, a smartphone app, or a shop-like catalog of facilities.
Inclusion and Collaboration
When it comes to effectively integrating ServiceNow, internal employee adoption is key. When a corporation is up-front with its team, 70 percent of implementations succeed.
The business must inform its employees about system changes, why they are happening, and how they will influence their job. The teams must completely comprehend how the ServiceNow installation would affect their day-to-day operations.
Agility
ServiceNow is a powerful ITSM platform that can be universally integrated and provides comprehensive options for customization. One important thing to remember is that excessive personalization complicates the overall endeavor.
Regardless of the size of the business, ServiceNow can be configured based on end-to-end lifecycle project management, current processes, and ITSM industry standards.
ServiceNow advocates agile platform installation to suit ever-changing company demands and achieve rapid user acceptance.
Governance Plan
If processes are not regulated, they deteriorate over time. Organizations must hold their employees accountable for operations. Staff members must ensure that control objectives and business goals are clearly defined. It is also vital to identify the apps and procedures that help achieve each goal. To identify which process/application goes live on the ServiceNow platform, a priority list must be built and mapped.
Training
ServiceNow implementation may accommodate numerous employees working in various departments. As a result, it is critical to teach workers how to best use the platform and use its unique service management features. The implementation team must concentrate on how each feature’s application will have a commercial impact, rather than just functional results.
Value-Driven Governance
Value-driven governance aids in maintaining a smooth workflow and taking technical decisions.
A varied number of stakeholders will be involved in your ServiceNow installation, including C-level executives funding the process, service owners, and technical employees responsible for integration and support. It is easy to lose track of duties and authority among different stakeholders, which might impede crucial decisions as implementation progresses.
Create a specified decision model for Software Development Services that specifies who gets to authorize which types of choices and who must get notified or contacted about these decisions. The firm can look at what other companies have done with ServiceNow implementations. Various best-practice guidelines or case studies might help the company get the most value out of the platform.
Change management, Communication, and Competition
Your ServiceNow deployment will improve how people work. But good change might be met with misunderstanding, inertia, and resistance, delaying the adoption and the benefit you seek from your implementation. Instead, establish unique enterprise-level change management strategies that aren’t generic or just focused on top-down communications.
The Conclusion
ServiceNow implementations profoundly alter how people operate, necessitating thorough monitoring and management. The Success Workbook of ServiceNow outlines the most critical components of a successful implementation—one that provides the most value to you. These fundamentals are based on the Now Value approach, which provides clear direction for optimizing and accelerating the value of your ServiceNow investments.
